Terms & Conditions/ Reservation Agreement:

Cancellation terms: Full monetary refunds will be given to customers for reservation group sizes 1-14 passengers if customer e-mails written request to our company more than 7 days prior to scheduled trip. Cancellations for motorcoach, minibus, bus charters for 15 or more passengers or limousine orders must be made 14 days prior to trip for full refund. All cancellation requests must be e-mailed to info@fortlauderdaleairportshuttle.com using subject matter title description cancellation request. No fax cancellation orders will be accepted since date and time stamp cannot be verified in all instances. After we receive your written cancellation request by e-mail, one of our customer service representatives will contact you within 48 hours to provide you your cancellation reference number. No phone in or voice mail cancellation requests will be accepted by Fort Lauderdale & Miami Airport Shuttle, Inc. and it's subsidiaries. Any customer who does not request cancellation by deadline period listed above will lose amount previously paid. Van shared rides with other passengers are our most economical level of service and actual pick up times may vary by 20 minutes. Private rides can be ordered and are normally more than three times the price for one person as a shared ride. If you prefer Private Service, advance reservations are required and service in readily available up to 7 days prior to your travel. Our customers are responsible for calling our office as soon as their plane or cruise ship arrives using their personal cell phones. Fort Lauderdale & Miami Airport Shuttle, Inc. and it's subsidiaries does not accept reservations for passengers traveling without working cell phones. Loss or unavailable cell phone coverage is not the responsibility of Fort Lauderdale & Miami Airport Shuttle, Inc. and it's subsidiaries. Fort Lauderdale & Miami Airport Shuttle, Inc. shall not be held responsible for missed or late pick ups caused by customers lack of communication. No refunds will be provided to customers within 7 days of travel date. Any customers disembarking any cruise ship or arriving at the airport before their designated pick up time as stated on their written confirmation will not be guaranteed a pick up until their pre-arranged pick up time. Customers wishing to leave the Port, Airport, Hotel or any other pick up location with another means of transportation before their pre-arranged pick up time will forfeit any and all monies previously paid. Fort Lauderdale & Miami Airport Shuttle, Inc. and it's subsidiaries will do it's best to accomodate any change in pick up times, however, all changes in pick up times must be made before the cancellation deadline date to insure availability. Method of payment: All reservations will be authorized and prepaid with a Visa, Mastercard, Discover or American Express before pick up date. If customer does not provide credit card information or the credit card is declined for payment then transportation will not be guaranteed. All prices are subject to rate increases until payment is received. After payment is received prices will be locked in. On the date of the first pick up, all company drivers must obtain a credit credit card imprint and customer signature on a credit card voucher slip before trip departs using the same credit card used to make the reservation. The amount of the total round trip service or one way service to be provided will be signed for on the first pick up date no exceptions will be granted. In the event that the customer does not have the credit card used to make the reservation a different credit card or cash must be used for payment. Please retain your credit card slip for your return trip and show it to your driver. Any customer refusing to sign for the charges will not be transported by Fort Lauderdale & Miami Airport Shuttle, Inc. and will be considered defaulting on their reservation agreement and will lose all amounts previously paid. If customer defaults on the reservation agreement after the deadline for cancellations the customer will be responsible for full payment under the reservation agreement and any legal or collection agency fees costs incurred to dispute charges until full payment is received. Any and all arbitrations shall be held in Broward County, Florida. A minimum $25.00 dollars administrative fee will be charged to any client who disputes charges with the credit card company for their own late cancellations. No exceptions will be granted.